Security

 

 

When it comes to IT, nothing is more important than the knowledge that your data is secure. With progress in the complexity of technology comes the inevitable increase in cyber-crime and you need to know, without doubt, that your data is secure.

At WorkPlaceLive, security is an essential part of the co-location and connectivity services we offer, which is why we invest in state of the art security infrastructure and maintain strict access protocols.

 


WorkPlaceLive are proud to use some of the most secure & comprehensive data centres in the UK for customer’s complete peace of mind. 

Our primary servers are physically held in a purpose built, secure tier 3 data centre in South London with backup generators, backup power supplies, fire suppressant systems, cooling and 24 hour security - so there’s no better, safer, or more reliable environment in which to host your applications. 

Our back-up systems are held in our secondary data centre in Maidenhead, and with an on-going multi-million pound investment commitment, our provider will continue to increase high quality capacity, security, operational efficiencies and scalability for our customers to meet all their Managed Hosting requirements.

Our primary data centre boasts the following service level features:

  • Secure Access - Access to the site is monitored and only employees with the highest clearance have access to application data.
  • Backup Generator and Fuel Tank Starting mechanism – fully automated on mains failure including mains sensing changeover contactors.
  • Cooling - Air Conditioning - 6 x Airedale DX CRAC units and brand new cold aisle containment system recently installed throughout the data floor.
  • 24/7 Security Within the 24/7 guarded compound protection includes: SIA and NSI security staff, external CCTV cameras, internal infrared cameras, movement detectors together with a multi tier manual and electronic identification process.
  • Power Provisioning - Power provisioning to racks including on-site sub-station with a protected ring feed from the National Grid
  • Uninterruptable Power Supply - Significant UPS provision, which is monitored continuously and manually checked daily by the data centre technical team. To ensure total piece of mind, preventative maintenance is performed by power supply specialists, Reillo, twice a year.
  • Fire Detection and Suppression System - Including FM-200 gas fire suppression system in both data floor and UPS rooms; 4 x VESDA (Very Early Smoke Detection Apparatus) units strategically positioned throughout data floors.
  • Carrier Neutral Facility – The data centre operates as a carrier neutral facility. This means that as well as the WorkPlaceLive diverse fibre network, there are a number of tier-1 and tier-2 carriers within the building, with their own diverse fibre that clients can use directly.
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Interior Photo of South London Data Centre showing row of server racks

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Business continuity is an important part of any IT strategy. Should the worst happen, your key systems and information must be accessible.

WorkPlaceLive do not underestimate the value of data and therefore offer exceptional data recovery services. All backups are carefully managed and monitored by our technical team at our UK based data centres.

  • 30 Day Rolling Backups:  Backups are run daily, and are held as standard for 30 days. They are held on independent equipment at the Primary Data Centre, and are replicated each evening to the Secondary site.
  • Live Email Replication: Live email is replicated to the Secondary Data Centre with a 1 hour delay, meaning up to 4 copies of data are held at any one time, with 2 copies held for 30 days.
  • Automatic failover and go-live of Exchange: Should disaster befall our Primary data centre, Exhange Email would failover automatically to our secondary data centre.
  • No single point of failure:  The internet connections at each data centre are 300MB on 1GB Bearers, with BGP (Border Gateway
    Protocol) failover. This means both connections are live, and they can each failover between each other, so there is no single point of failure.
We also offer enhanced Backup & Disaster Recover options, including:
  • Live Data Replication (mirroring) across both sites.
  • Extended Backup options (beyond 30 days) to comply with requirements (e.g. FCA / PRA).
  • Bespoke Solutions to meet individual customer requirements


Using best-in-class technology WorkPlaceLive are able to deliver an optimal solution to our clients.

Networking is provided via a mixture of Juniper, Cisco and Peplink systems, which integrate into the datacentres.

We are one of the few Hosted Desktop companies in the UK who provide both Citrix and RDP Desktops, giving our customers the greatest choice of technology to best suit their needs.

Our systems are built on industry standard VMware, which gives us unparalleled flexibility to respond to our clients varying requirements in very short timescales. This also enables us to provide extra stability, high availability levels, and speedy Disaster Recovery.

We use a mixture of IBM, DELL and HP Kit, allowing us to find the best solutions for our customers at the best possible prices.
 

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ENTERPRISE IMMUNE SYSTEM

The Enterprise Immune System is the world’s most advanced machine learning technology for cyber defence. Inspired by the self-learning intelligence of the human immune system, this new class of technology has enabled a fundamental shift in the way organisations defend themselves, amid a new era of sophisticated and pervasive cyber-threats.

The human immune system is incredibly complex and continually adapts to new forms of threats, such as viral DNA that constantly mutates. It works by learning about what is normal for the body, identifying and neutralising outliers that do not fit that evolving pattern of normality.

Darktrace applies the same logic to enterprise and industrial environments. Powered by machine learning and AI algorithms, Enterprise Immune System technology iteratively learns a unique ‘pattern of life’ (‘self’) for every device and user on a network, and correlates these insights in order to spot emerging threats that would otherwise go unnoticed.

Like the human immune system, the Enterprise Immune System does not require previous experience of a threat or pattern of activity in order to understand that it is potentially threatening. It works automatically, without prior knowledge or signatures, detecting and fighting back against subtle, stealthy attacks inside the network — in real time.

 

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FIREWALLS

The Juniper Networks Next-Generation Firewall Solution Juniper Networks® SRX Series Services Gateways deliver integrated next-generation firewall protection with application awareness, intrusion prevention system (IPS), and user role-based controls plus best-in-class UTM to protect and control your business assets.


Next-generation firewalls are able to perform full-packet inspection and apply application specific and user-specific security policies. This means we can create security policies based on the application running across your network, the user who is receiving or sending network traffic, and simultaneously examine the content that is travelling across your network.


This helps protect your environment against threats, manages how your network bandwidth is allocated, and maintains appropriate access controls.

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PENETRATION TESTING

Penetration testing (also called pen testing) is the practice of testing a computer system, network or Web application to find vulnerabilities that an attacker could exploit.

WorkPlaceLive run Penetration Testing continuously, cycling through each or our systems. Reports are produced weekly and reviewed by our Infrastructure Manager, who investigates any issues raised and acts to rectify any indicated potential vulnerabilities.

ISO 27001

WorkPlaceLive acchieved the ISO 27001 accreditation , for Information Security Standards, in 2012; something less than 1% of UK businesses had achieved. This ISO Standard formally specifies a management system to bring information security under explicit management control. Read more about this ISO on our accreditations page.

SECURITY SCREENING

We take our responsibility for handling your Data very seriously, which is why staff at WorkPlaceLive are vigorously security screened. We take career history references for a minimum of 10 years for each employee, and perform criminal background checks along with numerous other profiling to ensure that you are always in safe hands.



What's Included?

  • Microsoft Office 2013 / 2016  and all future updates
  • 25GB Microsoft Exchange email account
  • 10GB data storage per user
  • Enterprise level security and backups
  • UK based telephone and email support
  • Easy to use control panel to manage your users
With WorkPlaceLive you also have the ability to integrate your own bespoke software, such as accounting packages or fundraising software, allowing you to build the platform you need in order to help you run your charity more smoothly.

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