Support | WorkPlaceLive

Customer Support

Welcome to the WorkPlaceLive Customer Support Page

Our team are happy to help you with any query you may have; however why not check out our FAQ’s to see if the answer to your question is there?

There are several ways to get in touch with our friendly support staff:

Phone: 0208 543 3322 option 1
Email: ServiceDesk@WorkPlaceLive.com

Or simply complete the form below and a member of our team will respond ASAP

Our standard hours of business:

Monday to Friday: 07:00 – 18:00

Our Out-Of-Hours emergency support service:

Monday to Friday: 18:00 – 23:00
Saturday to Sunday: 08:00 – 12:00

Please Note: Out-of-Hours on call is for emergency use only and will be charged at the normal Out-Of-Hours rate.

Holiday Opening Hours 2018 / 2019:

Christmas Eve 24.12.18	Standard Hours 07:00 - 18:00 Out of Hours: 18:00 - 23:00
Christmas Day 25.12.18	Extended Out Of Hours: 10:00 - 14:00
Boxing Day 26.12.18	Extended Out Of Hours: 10:00 - 14:00
27.12.18	Standard Hours 07:00 - 18:00 Out of Hours: 18:00 - 23:00
28.12.18	Standard Hours 07:00 - 18:00 Out of Hours: 18:00 - 23:00
29.18.18	Out of Hours: 08:00 - 12:00
30.12.18	Out of Hours: 08:00 - 12:00
New Year's Eve 31.12.18	Standard Hours 07:00 - 18:00 Out of Hours: 18:00 - 23:00
New Year's Day 01.01.19	Extended Out Of Hours: 10:00 - 14:00

CUSTOMER FEEDBACK

“My colleagues and I at Restore:London continue to be impressed by the world class customer service provided by Oskar.
He takes a genuine interest in each person who calls, listens well, takes time to explain things and provides expectation clarity moving forward.”

Charles Daly
Restore:London (Catch22)

CUSTOMER FEEDBACK

"I can only sing the praises of the helpdesk staff, who when we have problems or need changes made, are extremely responsive and helpful.
Our calls are never closed until all issues are resolved, which is done in a fast and efficient manner.

Eileen Jordan
Tandridge Trust, Leisure & Culture

Tools

Our team might ask you to use some of the tools and information below to enable them to better help you.

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PERFORM A SPEED TEST

Occasionally it may be necessary to connect to your device to help diagnose your issue.

WorkPlaceLive use a connection software called TeamViewer to do this.

Please select your operating system or device from the options below to download.

Windows Mac

Android iPhone