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WorkPlaceLive Limited aims to provide defect free products and services to its customers on time and within budget.

The Organisation operates a Quality Management System that has gained BS EN ISO 9001 : 2015 certification, including aspects specific to the supply of hosted IT services, general IT support, consultancy and network installation.

The management is committed to:

1.Develop and improve the Quality Management System

2.Continually improve the effectiveness of the Quality Management System

3.The enhancement of customer satisfaction.

The management has a continuing commitment to:

1.Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction

2.Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements

3.Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes

4.Ensure that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System

5.Ensure the availability of resources.

The structure of the Quality Management System is defined in the Organisation's Quality Manual.

All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.  The Organisation complies with all relevant statutory and regulatory requirements.  The Organisation constantly monitors its quality performance and implements improvements when appropriate.


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ISO 14001 (Environmental Standards)

WorkPlaceLive Limited recognises the importance of environmental protection and is committed to operating its business responsibly and in fulfilment of its compliance obligations relating to the supply of hosted IT services, general IT support, consultancy and network installation.  It is the Organisation’s declared policy to operate with and to maintain good relations with all regulatory bodies.

It is the Organisation’s objective to carry out all measures reasonably practicable to meet, exceed or develop all necessary or desirable requirements, to protect the environment and to continually improve the Environmental Management System to enhance environmental performance through the implementation of the following:

  1. Assess and regularly re-assess the environmental effects of the Organisation’s activities
  2. Training of employees in environmental issues
  3. Minimise the production of waste
  4. Minimise material wastage
  5. Minimise energy wastage
  6. Promote the use of recyclable and renewable materials
  7. Prevent pollution in all its forms
  8. Control noise emissions from operations
  9. Minimise the risk to the general public and employees from operations and activities undertaken by the Organisation.

Top management demonstrates leadership and commitment with respect to the Environmental Management System by:

  1. Taking accountability for the effectiveness of the Environmental Management System
  2. Ensuring that the Environmental Policy and Environmental Objectives are established and are compatible with the strategic direction and the context of the Organisation
  3. Ensuring the integration of the Environmental Management System requirements into the Organisation’s business processes
  4. Ensuring that the resources needed for the Environmental Management System are available
  5. Communicating the importance of effective environmental management and of conforming to the environmental management system requirements
  6. Ensuring that the Environmental Management System achieves its intended outcomes
  7. Directing and supporting persons to contribute to the effectiveness of the environmental management system
  8. Promoting continual improvement
  9. Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

ISO 27001

The Workplacelive Ltd. Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. This document states the Information Security objectives and summarises the main points of the Information Security Policy. 


The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: 

1. Confidentiality i.e. protection against unauthorised disclosure 

2. Integrity i.e. protection against unauthorised or accidental modification 

3. Availability as and when required in pursuance of the Organisation’s business objectives. 


1. The Compliance Manager has approved the Information Security Policy. 

2. Overall responsibility for Information Security rests with the ISMS Manager. 

3. Day-to-day responsibility for procedural matters, legal compliance including data protection, maintenance and updating of documentation, promotion of security awareness, liaison with external organisations, incident investigation, management reporting etc. rests with the ISMS Manager. 

4. Day-to-day responsibility for technical matters, including technical documentation, systems monitoring, technical incident investigation and liaison with technical contacts at external organisations, rests with the ISMS Manager. 

5. All employees or agents acting on the Organisation’s behalf have a duty to safeguard assets, including locations, hardware, software, systems or information, in their care and to report any suspected breach in security without delay, direct to the ISMS Manager. Employees attending sites that are not occupied by the Organisation must ensure the security of the Organisation’s data and access their systems by taking particular care of laptop and similar computers and of any information on paper or other media that they have in their possession. 

6. The ISMS Manager is responsible for drafting, maintaining and implementing this Security Policy and similarly related documents as detailed in Appendix II. 

7. As with other considerations including Quality and Health & Safety, Information Security aspects are taken into account in all daily activities, processes, plans, projects, contracts and partnerships entered into by the Organisation. 

8. The Organisation’s employees are advised and trained on general and specific aspects of Information Security, according to the requirements of their function within the Organisation. The Contract of Employment includes a condition covering confidentiality regarding the Organisation’s business. 

9. Adherence to Information Security procedures as set out in the Organisation’s various policies and guideline documents is the contractual duty of all employees and a clause to this effect is set out in the Organisation’s contracts of employment. 

10. Copies of this Manual, including the risk assessment (Annex A Statement of Applicability) are made available to all of the Organisation’s employees. 

11. Breach of the Information Security policies and procedures by the Organisation’s employees may result in disciplinary action, including dismissal. 

12. In view of the Organisation’s position as a trusted supplier of hosted IT services, general IT support, consultancy and network installation, particular care is taken in all procedures and by all employees to safeguard the Information Security of its service users and/or clients. 

13. Agreements of Mutual Non-disclosure/Confidentiality are entered into as appropriate with third party Companies. 

14. All statutory and regulatory requirements are met and regularly monitored for changes. 

15. A Disaster Recovery/Business Continuity Plan is in place. This is maintained, tested and subjected to regular review by the ISMS Manager. 

16. Further policies and procedures such as those for access, acceptable use of e-mail and the internet, virus protection, backups, passwords, systems monitoring etc. are in place, maintained and are regularly reviewed by the ISMS Manager or an appointed representative, as appropriate. 

17. This Information Security Policy is regularly reviewed and may be amended by the Compliance Manager in order to ensure its continuing viability, applicability and legal compliance, and with a view to achieving continual improvement in the Information Security Systems.

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CompTIA IT Business Trustmark

CompTIA’s IT Business Trustmark is a vendor neutral, business-level accreditation that is designed to qualify and differentiate high calibre solution provider’s that operate in the United Kingdom. To receive the IT Business Trustmark, an IT service organisation must agree to a code of conduct, demonstrate knowledge of best practices, and submit an application covering a detailed list of criteria.

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CompTIA Cloud + Trustmark

The CompTIA Cloud+ certification validates the skills and expertise of IT practitioners in implementing and maintaining cloud technologies. Cloud+ accredits IT professionals with the constantly changing and advancing knowledge they need to be successful in today’s cloud environment.

In 2015, WorkPlaceLive became the first Hosted Desktop company in the world to qualify this Trustmark.

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NCVO Trusted Supplier

As a trusted supplier, WorkplaceLive provide specialist products and services that can save your organisation time and money. We offer exceptional value, outstanding quality, and have lots of experience working with voluntary organisations. Allowing users to conveniently & securely access their desktops, with all their files, software & applications, on any internet-enabled device from anywhere in the world.

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Cyber Essentials

The Cyber Essentials scheme is a world-leading assurance mechanism for companies of all sizes to demonstrate that the most important cyber security controls have been implemented.

It provides five security controls that, according to the UK government, could prevent “around 80% of cyber attacks”.

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